Refund Policy - DealsDekho

1. No Refund Policy

DealsDeko follows a Strict No Refund Policy.

Once an order is successfully placed, confirmed, processed, dispatched, or delivered, no refund will be issued except where required by applicable law.

Refund requests will not be accepted for reasons including, but not limited to:

• Change of mind
• Ordered by mistake
• Wrong product selected by the customer
• Product no longer required
• Customer found a lower price elsewhere
• Delay caused by courier or unforeseen logistics
• Customer refuses delivery without a valid approved reason
• Customer does not like the product after delivery
• Customer ordered the wrong size, color, or variant
• Customer fails to read the product description before purchase

Please review all product information carefully before completing your purchase.

2. Exchange Policy

DealsDeko generally does not provide exchanges.

An exchange request may only be considered after verification if:

• A different product was delivered.
• The product arrived with physical damage caused during shipping.
• The product contains a verified manufacturing defect.
• Essential accessories or parts are missing.

All exchange requests are subject to inspection and approval by the DealsDeko Quality Team. DealsDeko reserves the right to approve or reject any exchange request after verification.

3. Mandatory Unboxing Video

To protect both customers and DealsDeko from fraudulent claims, an unedited unboxing video is mandatory for every exchange request.

The video must:

• Start before opening the package.
• Clearly show the shipping label.
• Show all package seals.
• Record the entire unboxing process continuously.
• Clearly display the received product.
• Clearly show the reported issue.

The following will not be accepted: Edited videos, Cut videos, Multiple clips, Screen recordings, Photos only, Videos recorded after opening the package.

Without a valid unboxing video, no exchange request will be processed.

4. Return Authorization

Customers must never return any product without written approval from DealsDeko.

If your exchange request is approved: Our support team will provide return instructions, the return address will be shared, and the product must be packed securely. Unauthorized returns may be refused.

5. Product Condition

Approved exchange items must be returned in:

• Original condition
• Original packaging
• Original accessories, manuals, and tags
• Original invoice (if applicable)

Products showing signs of use, damage caused by the customer, missing accessories, or altered packaging may be rejected.

6. Quality Inspection

Every approved return undergoes inspection by our Quality Assurance Team. The inspection result is final regarding eligibility for exchange, subject to any rights provided by applicable law.